The Professor of Industrial Design at Milan Polytechnic, where he is Director of CIRIS (the Interdepartmental Centre for Research on Innovation for Sustainability), Ezio Manzini is an acknowledged expert on the design of services. He is also the author of such classic design books as The Material of Invention, Artefacts: Towards a New Ecology of the Artificial Environment, and (with Marco Susani) Solid Side: The Search for Consistency in a Changing World. He spent 2001 in China, where he set up a design for sustainability network (that includes Doors).
Link: Milan Polytechnic